Frequently asked questions
- How do I find you at the airport?
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You will find the driver waiting for you outside your arriving terminal with a sign with your name and CT Agency LOGO.
- Does the driver speak English?
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Yes, all of our drivers are bilingual, they speak English & Spanish.
- Are you insured?
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Yes.
- Can we make grocery shopping?
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Yes we offer this service, however for more information and prices, please contact our Customer Service department contact@cancuntransfersagency.com.
- Do you offer different types of transfers?
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Yes we offer all types of transfers, for more information and prices, please contact our Customer Service department contact@cancuntransfersagency.com.
- Is my reservation refundable?
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All reservations are 100% refundable just if you cancel 24 hours prior your service.
- Do you offer baby seats?
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Yes, you just need to request them by e mail or by phone. We have baby seats and booster seats.
- Do you offer snacks and other drinks?
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Yes, we can provide you the drinks that you want, you just need to contact our Customer Service department for more information and prices. (Only from airport to hotel service). contact@cancuntransfersagency.com.
- Can you transfer my dog?
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Of course! We are Pet Friendly; you just need to let our Customer Service department about it.
- Can I choose the type of vehicle for my service?
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No, the vehicle will be provided according to the service that you paid. (If you paid for a VIP service, you will receive a VIP vehicle, however you cannot choose it as it is under availability).
- Do you accept cash upon arrival?
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Yes, we do, just from the airport to hotels.
- Can I pay through the phone?
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Yes, our Customer Service department will assist you 24/7.
- Last minute booking?
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We offer transportation 24/7, however if the website doesn’t allow you to make the booking, you need to call and book your reservation through the phone.
- My flight changed! Can I change my pick up information?
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Yes, within 3 hours prior we can update your reservation.
- Do I need to print my reservation?
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We recommend to bring it printed, however you can also show the reservation on your smarthphone or the screenshot.